Shipping Policy

General

Orders will ship within 3-10 business days (except commissions). All orders are shipped tracked and insured via Chit Chats or Canada Post. Both shipping services will transfer shipments to the local carrier in your region for delivery. 

Customs, duties, and taxes for International orders

Fox.e.poxy Creations is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, duties, etc.).

RTS Packages

If your package is marked as "Return to Sender" and returned to me for any reason, I will contact you to let you know. If the reason for the RTS is because of an error I made, I will re-ship your order to you and email you new tracking. If the package was returned to me due to an incomplete address on your account or other customer error, you will be responsible for the new shipping charges. 

Damaged/Lost Packages

Fox.e.poxy Creations is not liable for any products damaged, lost, or stolen during the shipping process. 

If your parcel has been damaged, lost or delivered to the wrong address, please reach out to me ASAP to discuss your options.  An enquiry must be lodged with your relevant local carrier first before I can decide the next course of action. If you are unwilling to lodge an enquiry then no refund or remake will be offered. 

Please save all packaging material and damaged goods before filing a claim. Contact me by e-mail if you need any package details to file a claim. To file a claim with your local carrier, navigate to their website and search "file a claim" or "damaged package". If your local carrier does not seem to have claim options, reach out to me by email and I will investigate or file a claim with Canada Post. 

Parcels that are delivered to the address inputted in your customer account and then stolen and/or damaged after delivery are not the responsibility of Fox.e.poxy Creations and will not be compensated under any circumstances. Customers are responsible for ensuring they input a valid and correct address, and that their package arrives to a secure location. Check with your local relevant courier if you need to change the shipping address of a package after your parcel is sent.